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Arrival and departure (check-in and check-out)

  • Check in:        at 3.00 pm
  • Check out: until 10.30 am


If you should arrive after 18.00 o'clock, we ask for short telephone notification. Late check out on the day of departure only by arrangement with the reception.


  • Use of the room till 16.30 o’clock included afternoon snack € 55.- per person.
  • Use of the wellness area with changing room included afternoon snack € 30.- per person.


On the last day of the summer and winter season, it is not possible to make the late check-out or even the afternoon buffet, because these days we close at 11:00 am. Departure until 10:30 a.m.

On the first day, in summer and winter season, the arrival is possible from 3:00 p.m.



Your booking is confirmed on receipt of your deposit of 1/3 of the stay value. You will be informed of our bank details for a bank transfer in the reservation confirmation. In order to pay by bank transfer, our bank details will be given to you upon confirmation of the booking.

You can tell us also your credit number with validity date (not American Express) by phone.


Early bird bonus:

8 % early booking bonus if booked at least 3 months before arrival (except Christmas, New Year's Eve, Carnival, Biathlon, Easter, August, offer where discounts are already included).

Bookings from Sunday to Thursday -7% subject to requests and availability.

The deposit must be paid within 7 days from the date of reservation.

(not valid for weekly arrangements, holiday packages and high seasons)


Single room supplements:

Surcharges for using the double rooms as single rooms (per night):

+100 % (per night) in high season - otherwise € 25,00 (per night)

Bear suites: 100 % (per night)

 in the high season - otherwise € 50,00 (per night)

Luxury suites: 100 % (per night)


Bed & Breakfast

If you wish a bed and breakfast treatment, we will deduct € 15,00 a day per person from the price of the ¾ wellness board published in the price list.


Room preferences/table preferences:

We are happy to consider specific wishes regarding rooms or tables, but we cannot guarantee confirmations with set numbers of rooms or tables.


Hotel services not used:

Substitutions and reimbursements cannot be made for any hotel services not used.


Cancellation conditions:

Uncomplicated and secure booking

In case of cancellation we ask for written notice.

Due to the current difficult situation, we have relaxed the cancellation conditions. Should a journey not be possible due to the Corona virus (entry ban, renewed lockdown, proven Corona infection, prescribed quarantine obligation on return home)

a cancellation free of charge is possible. Your deposit will be credited to your next holiday or can be converted into a voucher.

Otherwise our normal general cancellation conditions apply.

General Cancellation Conditions

Cancellation up to 40 days before the date of arrival is free of charge; the deposit paid will be credited to your next stay. If you wish your deposit to be refunded, we reserve the right to retain a handling fee of 50,-€

Cancellation between 30 days and 20 days before arrival: the deposit will be lost.

Cancellation between 20 days and 10 days before arrival: 60% of the total price.

Cancellation less than 10 days before the arrival day: 70% of the total price.

In case of late arrival or early departure we charge 80% of the price for the remaining but unused services.

In case of another lockdown in Italy, the deposit will be credited to your next holiday. Lockdowns in other countries will be handled according to their laws.

Please do not forget to think about taking out travel insurance, (approx. 5% of the booked arrangement). We recommend the following travel cancellation insurance (click here) .


Voucher rules: 

Each voucher is valid only until the expiry date. Each voucher can only be used once. Vouchers cannot be returned and will not be refunded.


Methods of payment:

We accept cash, EC cards and credit cards (except American Express, Amex) for the final invoice balance. Please check the foreign limit of your card before you arrive. You are also invited to make a bank transfer in advance.


Ski pass:

Skipass Book the Dolomiti Superskipass or the Kronplatz Skipass easily at:



Smoking is not permitted in the Bärenhotel in all closed rooms and in the rooms and suites. A smoking room is available for smokers.



We’re happy to welcome dogs, but please let us know so that we can agree in advance.

We charge € 20,00 a day for each dog (without food). Dogs are not allowed in the dining room, the wellness area. We ask you to bring your own dog blanket and basket. Please put the dog on the lead.

The guest who brings an animal with him/her is obliged to keep or properly supervise the animal during his/her stay.

The guest bringing an animal must have adequate pet liability insurance or private liability insurance covering damage caused by the animal.

The Guest is liable to the Hotel indiscriminately for any damage caused by the animal. The damage also includes compensation payments to be made by the Hotel to third parties.

We reserve the right to charge a supplement of 50,- € for the final cleaning, as well as the right to use your dog's liability insurance in case of damage and default of the room, until the renovation is completed. 

We reserve the right to charge you for any damage discovered after your departure.


5 tips for bringing your dog on a South Tyrol holiday

Entry requirements
Visitors bringing their dog to South Tyrol must comply with the EU entry requirements, which include an EU pet passport, microchip ID and a valid rabies inoculation (received at least 21 days before). Baby animals aged up to 12 weeks are not allowed to enter, while puppies must be aged 15 weeks or older and have received a valid rabies inoculation.

Leash laws and muzzle
In Italy, since the corresponding regulation of 2009, dogs must be kept on a leash. The permitted length of the leash is 1.5 meters.

Out and about with your dog
If you choose to travel by public transport, your four-legged friends will be able to accompany you just follow a few directions, such as making them wear a muzzle, or make sure they are not an obstacle to driving on car trips.

 Cleaning up
In South Tyrol, dog waste must be disposed of in a dog waste bag.


Once the new price lists are published, the previous prices will cease to be valid.The management is not responsible for any errors in printing or translation and reserves the right to make changes to the price list.

Not included in the total price of your stay: € 2,10 per person per night for the tourist tax.      (aged 14 years and over)


Corona measures

In order to guarantee you carefree, relaxing and enjoyable winter holidays during the cold season, we have adapted our Covid-19 measures to the regulations of the WHO (World Health Organisation) and the regional and national health and hygiene regulations.


Please note that both guests and staff are required to wear masks in all publicly accessible areas within the hotel.

Can I enter South Tyrol from other European countries?

For the latest information, please always check here or contact the German consumer advice centre.

Entry form here



Uncomplicated and secure booking

Cancellation conditions:

Due to the current difficult situation we have relaxed the cancellation conditions. If a journey is not possible due to the Corona virus (entry ban, renewed lockdown, proven Corona infection, prescribed quarantine obligation on return home)

a cancellation free of charge is possible. Your deposit will be credited to your next holiday or can be converted into a voucher. Otherwise our normal cancellation conditions apply.


Hygiene in the hotel:

Hygiene and cleanliness have always been part of our quality promise and have always had top priority. In order to guarantee both your health and that of our staff, we have once again intensified our hygiene precautions.

Our staff are tested at regular intervals and trained on the correct behaviour in dealing with safety measures.

Before each new guest arrives, our rooms are thoroughly cleaned and disinfected.

Likewise, all common rooms are continuously disinfected. For this purpose, we have equipped ourselves with special room air disinfection devices from the company "EMI Controlls", which clean and disinfect our rooms in a natural and environmentally friendly way and neutralise all surfaces within a very short time.

Disinfectant dispensers are available throughout the house.


What general safety measures should be taken into account?

As a general rule, the following applies in South Tyrol as worldwide: wash and disinfect your hands frequently, keep a safe distance from people who are not your relatives, always wear a mouth/nose protection where it is prescribed.  Also outdoors if you cannot keep the necessary safe distance.

Crowds should be avoided.



Mouth-nose protection: When must it be worn?

In all public, enclosed spaces and outdoors where the minimum distance of one metre cannot be maintained: when shopping, when using services (such as hairdressers or beauty salons), on public transport or lifts (with surgical protective mask). The regulation does not apply to people from the same household and children under 6 years of age.


A distance of 1 metre from other persons applies throughout the hotel. This is in place at all times.

We ask that you always wear a mask (mouth-nose protection) when moving around the hotel building. Of course you can take the mask off at the table in the dining rooms, as well as at the bar, in the swimming pools and saunas.

Our lovely staff are highly sensitised and wear mouth-nose protection.

Throughout the building you will find the opportunity to disinfect your hands.

All rooms in the house are cleaned and disinfected with protocol under regular control.


Culinary delights

Our 3/4 pampering board (breakfast, afternoon snack, dinner) takes place as usual.

Mouth and nose protection is obligatory in the buffet area and if the distance is not observed.

The legal distance in the dining room and at the bar is 1 m.

Only persons living together are allowed to sit together at the table. Please inform us in good time if you would like to sit together with friends - keeping the distance - so that we can organise this for you.

Our service staff always wear face masks and disinfect their hands.

Sitting comfortably at the bar and chatting is permitted at a distance of 1 m without a mask.


Pools: All pools are open for you.

Our saunas: are open for you from 2pm to 7pm. The number of persons in the saunas is limited.

Relaxation rooms are available as usual.

Spa: our spa staff offer all treatments and applications, of course with all necessary and prescribed safeguards.



You can take advantage of our varied activity programme (guided hikes, ski excursions, various exercise sessions, etc.).

Indoor activities take place in small groups.


Ski resorts open on 18.01.2021

Buy your ski pass online.

Skiing is an outdoor sport and proven to be healthy. You're out in the fresh mountain air, getting a good dose of vitamin D with sunshine and plenty of exercise.

It is not necessary to wear a mouth and nose protection (MNS) when skiing on the slopes. We recommend that you take out accident or travel insurance so that you do not incur any costs in the event of an accident. Every operation of the piste rescue service is subject to a charge! Tip: often you are already covered by your sports club, alpine club or other private insurance. Check your insurance status.

Wearing an MNS is compulsory on all gondola lifts & chairlifts. The minimum distance of 1 metre must be maintained in the boarding area. Regulations are checked by the lift staff.

All lift cabins are regularly and thoroughly (systematically) disinfected. The windows should be open during the lift ride!

The legal requirements are constantly being adapted and we are happy to answer any questions or requests.


The legal requirements are constantly being adapted and we are happy to answer any questions and requests.



Our offers

Family Active Holidays -22% for the kid's [COPY]

Family Active Holidays autumn -22% for the kid's

7 nights

from € 1050.-
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Family Active Summerholidays

Family Active Holidays -22% for the kid's

7 nights

from € 1050.-
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Active in the mountains

Active in the mountains

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from € 1050.-
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+39 388 328 88 88